ePromos Reviews

ePromos, a promotional products company, was founded by Jason Robbins in 1997. The journey of the company began in earnest in 1998 with the launch of ePromos.com. The company's vision was to provide the highest level of personal customer service in the promotional products industry.

ePromos has served over 20,000 clients from various industries, helping them meet their goals with the best products. In 2014, the company started ePromos for Good, a charity program that donates $500 worth of promotional merchandise to a nonprofit organization each month.

The company, originally based in New York City, has regional offices across the country. The first office in St. Cloud, Minnesota was opened in 2011 with only 11 employees. By 2012, the Minnesota team had grown to 40, leading to the expansion to a new and larger office. In 2015, the company relocated to downtown St. Cloud to accommodate current and future growth for the team of almost 100 employees.

In 2017, ePromos expanded further by acquiring Motivators.com, a long-time player in the promotional products industry. The company now comprises two proprietary websites – ePromos.com and Motivators.com – as well as ePromos Brand Solutions, an agency that provides completely customized solutions to enterprise clients. This rapid expansion earned the company a place on ASI’s Counselor Magazine’s list of fastest-growing companies.

Today, the team, led by President and CEO Steve Paradiso, consists of over 155 members across two offices in St. Cloud, MN (headquarters) and Long Island, NY, in addition to many remote employees throughout the country. ePromos was an early pioneer in using video conferencing as a means to communicate with clients and staff as early as 2004. The company continues to stay on the cutting-edge of technology to provide an enhanced experience.

epromos.com offers a wide range of promotional products. The site features items such as custom wear in sizes from XS to 5XL, workspace workhorses like sticky notes and journals, top-selling tech items, tee time favorites, sipware, and bags. The prices for some of the trending items are as follows: Burno Stainless Steel Custom Logo Jug is available for as low as $27.68, Striped Sleeves Custom Full-Zip Hoodie for Women's as low as $34.99, Custom Logo Pickelball Paddle & Ball Set as low as $21.41, Jump Crossbody Custom Logo Sling Bag as low as $7.99, Powerstick PowerTag Custom Wireless Two-Way Finder as low as $23.99, and Adidas® Sustainable Custom Rope Cap as low as $24.99. The site guarantees the lowest price and if a lower total product price is found within 30 days of purchase, the difference will be credited and an additional 10% will be taken off the next order. However, for the most accurate and up-to-date pricing, it is recommended to check the website directly.

The most popular items on ePromos.com include True Wireless Custom Earbuds w/ Rechargeable Case, Full Color Plastic Slide Custom Webcam Cover, Leatherette Premium Custom Journal w/ Pen, Antimicrobial Stainless Steel Custom Tumbler, Vacuum Insulated Stainless Steel Custom Tumbler, and Non Woven Custom Tote Bags. Other popular items are Souvenir® Full Color Custom Sticky Note™, Heavy-Duty Jumbo Non-Woven Custom Tote Bag, Vacuum Insulated Stainless Steel Custom Water Bottle, and MopTopper Custom Stylus Pen w/ Screen Cleaner. Please note that popularity can vary based on time and customer preferences.

After placing an order on epromos.com, an email notification is sent with instructions on how to send the artwork for the order. A customer care expert is assigned to oversee the order, checking product availability, reviewing the order for any potential problems with artwork, imprint issues, and delivery times. An Order Acknowledgment is then faxed for approval, which includes all details of the order including shipping charges and a form for credit card payment. This Order Acknowledgment should be returned within 24 hours to avoid affecting the expected date of shipment. Late approvals may require expedited shipping methods or in some cases rush production charges. Tracking information is typically provided within 24 hours of shipment.

ePromos is one of the largest online retailers of promotional products in the United States. The company offers a wide array of personalized products, including promotional pens, USB flash drives, and polo shirts. Some of the popular categories of products include Custom Wear, Workspace Workhorses, Top-selling Tech, Tee Time Favorites, Go Anywhere Sipware, and Bags - the Versatile Swag. These categories cover a range of products from sticky notes, handy journals, custom calendars for the office to branded tees, performance wear, and tournament swag. They also offer eco-friendly options for various products. The company also offers new and trending promotional products which include items like Recycled PET Custom Cooling Towel, Full Color SPF 30 Custom Sunscreen, Whirl Wheel Custom Logo Fidget Spinner, and Corduroy Branded Bucket Hat among others. ePromos guarantees the lowest price for their products and ensures customer satisfaction.

ePromos.com offers several payment methods. For first-time orders, prepayment in full is required. The use of a credit card is recommended to facilitate rapid fulfillment of the order, but a company check, money order, or even cash can also be used. Please note that forms of payment that require funds to clear into the account can delay the order. Orders will not be shipped until the bank has cleared the funds.

ePromos accepts Visa, MasterCard, and American Express and provides two ways to pay by credit card. Credit card information can be submitted securely online when ordering online or with the order approval paperwork which is received by secure electronic fax. The credit card is not charged until the order and the eProof (artwork mockup) have been approved. Upon approval, 100% of the amount stated on the Order Acknowledgment along with any applicable taxes will be charged. The account number, expiration dates, and authorized signatures will be held entirely confidential by ePromos and its representatives.

Customers may also pay by company check. However, the funds must clear the bank in order for the product to be shipped. If time is of the essence, the use of a credit card is strongly recommended.

ePromos is happy to set up a corporate account. The credit review typically takes 3 days and production will not begin on orders until the review process is complete. If the order is urgent, a credit card should be used or other arrangements should be made.

Based on the available information, ePromos accepts Visa, MasterCard, and American Express for payments. They also accept company checks and money orders. However, there is no mention of PayPal as a payment option. Therefore, it seems that PayPal might not be a supported payment method on ePromos.com. Please verify this information on the official website or by contacting ePromos customer service.

At ePromos, requests for returns or exchanges will only be considered if the product in question will be returned in its entirety (exact quantity of product returned) and unused within 30 days of receipt. All shipping costs to return the merchandise will be the responsibility of ePromos. If the blank apparel sample is returned undamaged and not soiled within 30 days of receipt, a credit will be issued to your credit card or open account minus outbound freight. Return freight and restocking fee will be the responsibility of the customer. Please note that damaged or soiled blank apparel items will not be returnable.

Regarding the shipping policy, ePromos makes best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used. All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. ePromos guarantees that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. ePromos cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by ‘acts of God’. ePromos will typically notify you with tracking information within 24 hours of shipment. ePromos is able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes. All orders will be shipped using ePromos’ account and billed with your order at published rates for that carrier. If you prefer to use your own account, ePromos can accommodate you. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items. Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by ePromos and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to ePromos on their Order Acknowledgment. ePromos offers all classes of service offered by Fed Ex and UPS. Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges. Finally, because ePromos sends its products from a network of factories around the country, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in the ‘additional instructions’ section of your order form. If you have additional needs after placing an order, please call your representative directly.

The contact information for ePromos is as follows:

• Phone: (877) 377-6667
• Mailing Address: ePromos Promotional Products, LLC, 113 5th Avenue South, St. Cloud, MN 56301
• Email: [email protected]

Please note that the operating hours are from 08:00 to 19:00 from Monday to Friday. For more information, you can visit the official ePromos website..

Orders with ePromos can be placed online, by phone, email, or live chat. After placing an online order, an email notification is received with instructions on how to send the artwork. A customer care expert is assigned to oversee the order. They check product availability, review the order for any potential problems with artwork, imprint issues, and delivery times, and offer recommendations if needed. An Order Acknowledgment is sent for approval that includes all details of the order including shipping charges and a form for credit card payment. This Order Acknowledgment should be returned within 24 hours to not affect the expected date of shipment. Late approvals may require expedited shipping methods or in some cases rush production charges. If any modification is required, the representative can be contacted by email or phone. The process involves five steps: Choosing the right products, Personalizing them, Ordering, Receiving, and Distributing.